45000 FAQ — Everything You Need to Know Before You Play

If you have forgotten your password, go to the Login page and use the password reset option to receive a reset link by email. Check your inbox — including your spam folder — for an email from 45000 and follow the link within the time limit indicated. Once you set a new password, you can log in straight away with your updated credentials. For your security, choose a password that is at least eight characters long and combines letters, numbers, and symbols. Never share your password with anyone, and avoid using the same password across multiple platforms.

No — each player is permitted to hold only one active account on 45000. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being suspended or permanently closed. If you believe a duplicate account has been created in your name without your knowledge, contact our support team immediately via the email listed in the footer. Having a single account also makes it easier to manage your transaction history, betting records, and responsible gaming limits in one place. Review our Terms and Conditions for the full policy on account ownership.

You can update most of your profile information — such as your contact number and email address — directly from your account dashboard after logging in. Changes to sensitive information such as your registered name or date of birth may require supporting documentation for verification purposes. This is to protect all players from unauthorised account modifications and to maintain the integrity of our platform. If you encounter any issue while updating your details, reach out to our support team using the contact email in the footer section of this page. Keeping your details current also ensures that your withdrawal requests are processed without unnecessary delays.

The 45000 lottery section lets you select numbers and join scheduled draws directly from your account with no need to visit a physical outlet. Draw schedules, ticket prices in Philippine Pesos, and prize breakdowns are all displayed clearly on the Lottery page before you purchase. Results are published promptly after each draw and any winnings are automatically credited to your account balance. You can participate in multiple draw types and choose how many tickets you want to buy per draw. All lottery activity is subject to the terms outlined in our Terms and Conditions, so we recommend reading those before your first entry.

If a sporting event that you have bet on is cancelled, postponed beyond a specified period, or declared void by 45000's trading team, your stake will be refunded to your account balance in full. The exact rules around event cancellations and postponements are detailed in the betting rules section accessible from the Sports page. Live bets that were placed before a cancellation announcement are typically voided and refunded at the platform's discretion in line with published rules. Affected players are notified within their account activity log and the balance is updated promptly. If you have any concerns about a specific event outcome, contact support via the email listed in the footer.

Jackpot games on 45000 feature prize pools that grow over time as more players participate, meaning the potential payout can be significantly larger than a standard fixed-odds bet. Entry requirements, minimum stakes, and jackpot mechanics are all clearly listed on the Jackpot page so you know exactly what you are getting into before you play. Jackpot winnings above certain thresholds may require additional identity verification before the prize is released to your account. Unlike sports bets which settle based on real-world results, jackpot outcomes are determined by certified random number generation to ensure fairness. Always check the specific rules for each jackpot game, as structures and prize tiers can vary.