45000 Privacy Policy — How We Protect Your Personal Data

1. Information We Collect

When you register an account on 45000, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and your preferred payment method details such as your GCash or Maya account reference. We also collect information that is generated automatically when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us detect fraud, ensure account security, and maintain a stable experience across all mobile and desktop browsers used by Filipino players. When you make a deposit or request a withdrawal, we collect transaction references and payment confirmation data necessary to process your request and maintain accurate financial records. We do not collect payment card numbers directly — all card or e-wallet processing is handled by our certified payment partners, and only tokenised references are stored on our systems.

2. How We Use Your Information

The personal information you provide is used primarily to operate and maintain your 45000 account, process deposits and withdrawals in Philippine pesos, and deliver the games and betting services you access on the platform. We use your contact details to send you account-related notifications such as transaction confirmations, security alerts, and support responses — we do not send unsolicited marketing messages without your explicit consent. Your date of birth and identity documents are used to verify that you meet the minimum age requirement of 21 years in accordance with Philippine gaming regulations. Session and activity data is analysed in aggregate to improve platform performance, fix technical issues, and identify unusual account behaviour that may indicate fraud or account compromise. If you opt in to promotional communications, we may use your email or mobile number to notify you of relevant offers in the voucher section — you can withdraw this consent at any time by contacting support.

3. Legal Basis for Processing

45000 processes your personal data on several lawful grounds that are consistent with Philippine data protection principles. The primary basis is contractual necessity — we cannot operate your account, process payments, or deliver gaming services without processing the personal data you provide at registration and during account use. We also process data where we have a legitimate interest in preventing fraud, ensuring platform security, and complying with our obligations as a licensed operator. Where Philippine law requires us to retain financial or identity records for a specified period, we process that data on the basis of a legal obligation. For optional purposes such as marketing communications, we rely on your freely given, specific, and informed consent, which can be withdrawn at any time without affecting your ability to use the platform.

4. Data Sharing and Third Parties

45000 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share data only where it is strictly necessary: with payment processors and e-wallet providers such as GCash and Maya to complete your transactions; with identity verification providers who assist us in confirming player eligibility; and with Philippine regulatory and law enforcement authorities where we are legally required to disclose information. All third-party service providers who receive your data are contractually bound to process it only for the purposes we specify and to maintain appropriate security measures. We do not permit third parties to use your data for their own independent purposes, and we review our provider relationships regularly to ensure ongoing compliance with our data protection standards.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Financial transaction records are typically retained for a minimum of five years after the transaction date to satisfy anti-money laundering and record-keeping requirements. If you request account closure, we will deactivate your account and cease active use of your data, but we will retain the records we are legally required to keep for the applicable retention period before securely deleting them. Data that is no longer required and is not subject to a legal retention obligation is deleted or anonymised on a rolling schedule. You may contact our support team at any time to ask about the specific retention period that applies to your account data.

6. Your Rights as a Data Subject

As a Filipino player, you have the right to request access to the personal data we hold about you, to request correction of any inaccurate or incomplete information, and to request deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to processing that is based on our legitimate interests, and to withdraw consent for any processing that relies on your consent, such as marketing communications. Requests to exercise any of these rights should be sent to the support email address displayed in the footer of this page, and we will respond within a reasonable timeframe in accordance with applicable requirements. We will never penalise you for exercising your data rights, and exercising these rights will not affect the availability of your account or gaming services unless the data concerned is essential to the operation of your account. If you believe your data rights have not been respected, you have the right to raise a concern with the relevant Philippine data protection authority.

7. Cookies and Tracking

45000 uses essential cookies and similar technologies to keep you logged in, maintain your session state, and ensure the platform functions correctly across page loads on your mobile browser. We do not use third-party advertising cookies or behavioural tracking technologies that share your browsing activity with external advertising networks. Analytics data collected through first-party tools is used solely to understand how Filipino players navigate the platform so we can improve page performance and fix usability issues. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to log in or complete transactions. A full list of the cookies used on 45000 and their purposes is available on request from our support team.

8. Security Measures

We apply industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using TLS, and access to personal data within our systems is restricted to authorised personnel who require it for legitimate operational purposes. We conduct regular security reviews and promptly address any vulnerabilities identified through internal testing or responsible disclosure. In the unlikely event of a data breach that poses a risk to your rights or interests, we will notify affected players and the relevant authorities as required by Philippine law. We encourage you to use a strong, unique password for your 45000 account and to contact support immediately if you suspect any unauthorised access to your account.

9. Changes to This Policy

45000 may update this Privacy Policy from time to time to reflect changes in our practices, technology, regulatory requirements, or other operational factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through your registered contact details. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we handle your personal data. If you have questions about any change or would like clarification on any aspect of this policy, please contact our support team at the email address in the footer below.